Fairfield Glade Vacations from $650

The staff was friendly and the facility was well kept. Could spend multiple days on the activity’s available at the hotel.

I chose this unit because it accommodated 6 people. Most of the hotels would make me rent 2 hotel rooms and not have a kitchen or kitchenette. The free parking, full kitchen and washer/dryer in the unit as well as the pool was great. It was close proximity to Dollywood and the strip but the neighborhoods driving on the winding roads were a little scary and not a fan of driving by a landfill drop. The unit was worn. Carpeting terribly worn and floors/baseboards dirty by washer/drier unit and showers. They did provide a good ice maker, toaster, coffee pot and some amenities to get started. Despite the peeling paint on the balcony, I enjoyed being out there watching the kids swim. Good communication was a plus. Overall I’d have to say the stay was decent for a family. Kids loved the pool to cool off in.

The property was great. It felt like a decently modern cabin in the woods. The people working there are absolutely amazing. Super friendly and curteous. The location is quite easy to find, it is quite steep up the hill. Every hotel we stay I try to give a review based on 3 things. 1. Hospitality, 2. Premise and experience 3. Above and betodn beyond I would give it all a 5 star except the going above and and beyond. There was about 2 occasions where I needed little bit of help and both were failed. I needed to borrow a computer mouse for an hour, I had to check in

The front desk staff, valets and restaurant staff were great but our room smelled musty when w checked in and when we got back from dinner the floor was wet from the air conditioning. We called the desk from the room phone and nobody answered so I had to call with my cell to the main number and then someone answered. They sent someone to clean up the water and to replace the mini fridge as that wasn’t working either. They offered to move us to a different room, but it was late and the only available room had a king with a pullout and my son didn’t want to sleep on a pull out, can’t say I blame him. We were gone all day the next day and the floor was wet again once we got back. We had to have someone come up and use a wet vac. I didn’t ask to switch to a new room the 2nd night because it was already late and we were leaving at 5 the next morning. We have to go to Knoxville multiple times a year and will find another place to stay.

Great hotel. Valet parking great and attentive